One of Canada’s most popular betting brands
✓Intuitive layout ✓Fast Payout
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Bet365 Review for 2024

  • Bonus & Offers
  • Payout Speed
  • Security
  • Sports Variety
  • Software & Games
  • Customer Support
Total score

Top Features

  • Easy to grasp layout
  • Comprehensive markets (futures, parlays)
  • Sign-up/deposit process simple
  • Early payouts and fun bonuses
  • Wide range of offerings available
  • In-Play betting & Cashouts make for enjoyable live betting
  • Bet Builders and other features to create additional fun
  • Intuitive layout & Fast Payout
  • Specials betting section is limited compared to other sites
  • Limited player props
  • Promotions for events not as common as some sites

Bet365 Canada Review

Cameron Kozinets
By:Cameron Kozinets

Bet365 is arguably Canada’s best-known sports betting operator. It’s the ideal website for someone just starting in betting, because it is easy to sign-up, and easy to navigate. It also offers a ton of great markets perfect for the Canadian sports bettor, from hockey betting to basketball and everything in between. I’ve enjoyed using Bet365, as the entire process has been self-explanatory, and as simple as possible. While the bonuses and promotions are solid, it’s not a driving appeal of this site. In this review, I’ll break down what I’ve enjoyed about Bet365, what I haven’t, and the various perks it offers bettors. Let’s get to it!

Bet365 Quick Info

Year founded:
Bet365 Group Ltd/ Hillside (New Media) Ltd
Contact information/Support:
[email protected]
Sportsbook License & regulation:
Hillside (International Sports) LP is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner (RGL number 076)
Casino Games License & regulation:
Hillside (International Gaming) LP is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner (RGL number 078).
Sponsorship Deals:
Bet365 Sponsors 4 Premier League Clubs: Leicester, Newcastle, West Bromwich, and Wolverhampton.
Stoke-On-Trent, Great Britain
Deposit Methods:
Debit: Mastercard, Visa, Maestro, and Electron, iDebit, Wire Transfer, Instadebit, Paysafecard
Withdrawal Methods:
Wire Transfer
Apps Devices:
Available for Android and iPhone in App stores
Odds Providers:
Bet365 uses their own proprietary trading software to create odds
Casino Providers:
Microgaming, Playtech, Original games created by Bet365
Casino game types:
Slots, Poker, Blackjack, Baccarat, Roulette.
Owner: Denise Coates


Bet365 Strengths and Weaknesses

I’ve found Bet365 to be a platform that works very well for what I’m looking for from a betting site. However, like every other betting site out there, it has its strengths and weaknesses. Here they are.

✔️Bet 365 Strengths

  • Easy to Deposit: The deposit process is extremely easy. There are no delays, and the information required is just the basics. While the Bet365 withdrawal process is more complex than the deposit process, I found it easier than the typical betting site, and the money got into my account after a few days.
  • Simple Layout makes for a quick Adaption: There’s never that feeling of being out of your depth with this operator. I am a sports bettor primarily, and on some betting sites, I am completely overwhelmed. Bet365 has a layout that is easy to understand, visually moderate, and doesn’t hit you with graphics or bright colours that make the page harder to look at.
  • Tons of Betting Options: Bet365 has pretty much anything I’d want to bet on, and much more. While I’ll discuss the one exception to that in the weakness section, for the most part, Bet365 has a litany of great options for fans of just about every sport.
  • Fast Payout: Compared to many other operators where the withdrawal process is a hassle that can end up taking over a week, the payout on Bet365 is fast and simple.

❌Bet 365 Weaknesses

  • Lack of Calling Contact Support: When I have a problem on a betting site, I want to handle it right away. The best way to do that is to call the bookmaker and have a customer service representative walk you through it. Bet365 currently doesn’t have this calling service. While they do have a 24/7 chat available and email, that can’t replace the value of actually talking to someone in my opinion.
  • Prop Bets Not Overly Extensive: One type of gambling that I enjoy, is player props. Bet365 does offer these, although sometimes they are limited. What I mean by that is there won’t be props for certain players in certain categories, which can be frustrating. As well, special props on the Super Bowl or big events like that are a ton of fun, and Bet365 doesn’t have the high-volume options of these that other sites do.
  • Promotions for Existing Customers not up to Highest Industry Standards: This one is less impactful for me, as I don’t love promotions as some other bettors do, but it is relevant to note that Bet365 doesn’t provide a ton of new promotions for existing customers. They still offer promotions, but many websites are constantly adding and modifying new promotions based on big sporting events or days of the year, and that isn’t the same case with Bet365 .


Overall, it depends on what you’re looking for in a gambling website whether you’ll love Bet365 or not. It has a great layout, is easy to sign up and withdraw/deposit, and has all the markets one could want. If you place a huge emphasis on promotions or certain prop features, you might be disappointed, but for the most part, I love Bet365 and think the average bettor would too.

✓Intuitive layout ✓Fast Payout

Bet365 Full Review

Bet365 was the first betting site I signed up for several years ago, and I continue to use it because I believe the unmatched ease of it all makes it the right fit for me. I opened a new account with Bet365 and deposited my money, all within 5 minutes. The layout makes using this site extremely easy, with everything easy to find, from live betting to different sports.

The welcome package of Bet365 is pretty par for the course with most other betting websites. However, it could take some time to get your Bet Credits. You must place a total of bets the equivalent of what your first deposit was to receive your Bet Credits, so depending on the speed of your betting, it may take a while.

Bet365 has all the primary sports I would gamble on (basketball, hockey, football, college sports), and much more (ping pong, cricket, greyhound racing). They also have live betting, which is something I enjoy. Live betting gets restricted now and again, but that’s only normal.

For making a deposit and withdrawal, options are limited. This might bother some people who rely on cryptocurrency or other digital options, but I’m primarily a basics guy, so as long as they take deposits from debit/credit cards, I’m good. With withdrawals, money can be wire transferred to your bank, which works with me. I know a lot of people don’t use typical banking options, so if these don’t work with you, Bet365 might not be the right betting site.

Bet365 has all the typical markets and betting types you could want. Parlays, futures, props, and much more. However, the props are slightly limited compared to what other sites have, but they still are very solid, and the typical bettor won’t find much to complain about with the markets and bet types available. The odds are all very similar to every other betting site. Bet365 also has cashout features and will give you a win on your bet if your team is up by a certain margin, even if the team you bet on ends up losing.

As I mentioned before, Bet365’s customer support isn’t great. They don’t have an active call line, which is what I would normally look for if there is a problem. However, they do have a 24/7 chat line that serves the same purpose, albeit less effectively.

The mobile app for Bet365 is perfect. I love betting on the go, and having a good app is important to me. Bet365 manages to perfectly bring the sportsbook experience to a mobile format.

Bet365 Score

Bonuses & Offers ⭐⭐⭐⭐
Not a ton of new promotions for existing customers

Betting Variety ⭐⭐⭐⭐⭐
Tons of amazing options available for bettors of any kind.

Banking Options ⭐⭐⭐
Not a lot of options for those who use alternative banking methods.

Mobile experience ⭐⭐⭐⭐⭐
Amazing app, arguably the tops in the industry.

Payout Speed ⭐⭐⭐⭐
Takes a couple of days, but because it is a bank transfer, that’s only natural.

Security ⭐⭐⭐⭐⭐
Bet365 is one of the big players in the industry, and its security reflects that.

Software & Games ⭐⭐⭐⭐⭐
Bet365 has a ton of great games from some of the biggest software providers out there.

Betting Experience ⭐⭐⭐⭐⭐
The layout of the website is extremely intuitive, making for a great betting experience.

Customer Support ⭐⭐⭐⭐
Bet365 does have a 24/7 chat service but lacks a telephone line, which is unfortunate.

Bet365 Welcome Package 🎁

Most websites offer a welcome bonus/package to incentivize new users to join their site. These betting bonuses are meant to draw you in, to give you an initial reason to go with their website rather than competitors. Bet365 provides a welcome package that is solid, if unspectacular. It is mostly in line with the industry standard.

Bet365 Welcome Bonus

100% matched deposit in bet credits, with a minimum of $10 and a maximum matched deposit of $200.

How to claim Bet365 Welcome Bonus

  1. Click the claim button above and make a Bet365 account.
  2. Deposit a minimum of $10 and claim the 100% matched bonus up to $200.
  3. Wager qualifying bets to the value of your deposit.
  4. Use your bet credits which are made available after qualifying bets are settled.

Bet365 Welcome Bonus Terms and Conditions

It’s always important to check the terms and conditions of bonuses because a lot can be hidden in the fine print that changes the complexion of what you’re receiving. Here are some of the terms and conditions in the Bet365 Welcome Bonus.

  • Must be claimed within 30 days of opening an account
  • Bet Credits will be forfeited if no account activity for 90 days
  • Bet Credits are non-withdrawable and Bet Credits can’t be used in certain promotions, offers, or bet types
  • For your Bet Credits to be available for use, you must place qualifying bets to the value of your qualifying deposit amount. Meaning, to claim your $20 matched deposit, you must first bet $20 total.

Casino’s Welcome Bonus

Sports Betting isn’t the only option available at Bet365, as they do have a quite comprehensive casino. Like the sportsbook, there is a Welcome Bonus for the casino. The Welcome Bonus is a 100% matched deposit up to $200 for new players, with a minimum deposit of $20. This comes in the form of Bet Credits, similar to the sportsbook Welcome Bonus.

✓Intuitive layout ✓Fast Payout

Bet365 sports bonuses and promotions 🎁

Now that you know about the sports and betting types available, let’s talk about some of the promotions and bonuses Bet365 has to offer. Bet365 isn’t known for the bonuses that it has available, aside from a Welcome Bonus that we already talked about. Bet365 does still have some promotions, although they primarily aren’t connected to major sporting events or seasonal holidays like most betting sites. Here are a couple of different promotions Bet365 does have to offer.

MLB/NBA/Soccer Early Payout

This works if a team is up by a certain margin, then the bet will automatically cash, no matter the final result. For example, with the NBA, if the team you placed a Moneyline bet on goes up by 20, your bet will hit no matter what. Even if your team ends up losing the game, the bet cashes because your team went up 20. This is only for Moneyline bets, not the point spread. With the MLB, the point to hit is 5 runs ahead, then the bet will settle in your favour.

Bore Draw Money Back

If a soccer game ends 0-0, eligible bettors get their money back. If you place a full-time/half-time, correct score, or Scorecast bet on any soccer game, and the game ends 0-0 and your bet loses, the money will be returned to your account. This promotion only happens if you’ve placed your bet before the game, as live bets will not result in returned money. As well, if you’ve cashed out, then whatever happens after is irrelevant so you won’t receive this benefit.

Parlay Bonus

Bet365 will add a percentage of up to 70% on winning parlays for eligible bettors, depending on the number of bets placed in the parlay. For this bet, you need to be betting on an American or Canadian sports league, placing a parlay on one of these categories: Spread, Game Totals, 1st/2nd Half Spread, and 1st/2nd Half Total. How this works is that the additional bonus they pay out is based on how many legs the winning parlay was. For two legs, the additional winning will be 5%, and it ascends all the way to 14-legged parlays receiving a 70% bonus. If you hit a 14-legged parlay you’ve already received a massive payout, but an additional 70% won’t hurt. Some of the terms of this promotion is that the bonus will not be received if placed with bet credits, cashing out will not result in a payout, and bets using alternate spreads will not result in a payout.

🎰Casino Bonuses

Much like the sports betting promotions, the casino promotions are also a little limited in scope. That doesn’t mean that they don’t have anything available, but if you’re prioritizing a website that has a large number of constantly changing casino promotions for the website you use, Bet365 may not be the right operator for you.

There are many different types of casino bonuses that each provide something different for bettors. For example, Free Spins provide free spins of slot machine games, although winnings are usually capped. Prize Draw Bonuses are where players are rewarded for playing games by being given tickets to enter into a draw, with the winner receiving a large cash prize.

Here are the bonuses on offer at Bet365 Casino, aside from the Welcom Bonus which was previously discussed:

Soccer Spinner

This promotion is a mixture of both the sportsbook and the casino. How it works is that there will be a featured soccer match, and users will have the opportunity to guess which team will end up winning. You must enter the promotion between the allotted time period, bet $50 in the Casino slots within that period, and pick the correct team to win. If you do, you get either 10, 15, or 20 Free Spins, depending on whether you picked the favourite to win or not. The Free Spins are only eligible to be used on certain games, so if you choose to play this promotion, check the terms and conditions first.

$50,000 Live Casino Draw

To participate in this promotion, you must Opt In. Once you’ve done that, you must start playing games like Poker or Roulette in the Live Casino. For each $20 you’ve bet in the Live Casino, you earn one ticket into this draw. There are a total of 400 winners of the draw, with the first prize winner receiving $10,000 dollars. These draws only operate within certain time periods, so if you are trying to enter this draw, check the Promotions page to see how to enter for that week’s draw.

Stick or Twist

This is another promotion that provides Free Spins. How it works is that if you stake $40+ on the eligible Kingdom Rise slot games, you’ll have to decide: Stick or Twist. If you Stick, you get 10 free spins. If you Twist, you can make either more or less free spins. The more money you spend in the eligible games, the more Stick and Twist options you’re going to get. The games that are eligible for this promotion change every month, so check back to the Promotions page if you’re trying to play, so you can see what games are currently eligible.

Bet365’s best sports features

While Bet365 does have a very extensive online casino, the primary use of this website is still as a sportsbook. Because of this, they have a ton to offer sports bettors, with top-notch features, and great markets in as many sports as one could hope for.

A sports feature is an offering that Bet365 provides to users. Typically, these features should be something that not every website provides their users, and are something that sets betting sites out from the crowd. These features can provide additional fun and excitement for bettors if they know how to use them. Here’s a breakdown of some of the fun additional features Bet365 provides.

Bet365 Live Betting🌐

Bet365 does provide a live betting feature that allows you to make bets as games are going on. They have a system where the odds of the game change based on events going on, and if you click the In-Play tab on the website, you can see all the sporting events currently going on, so you can make some live bets. This is one of my favourite ways to bet because you can take advantage of the knowledge seeing a game for yourself provides.

Bet365 Cash Out💸

Not all websites offer a Cash Out feature, which is a shame. Bet365 does , which is a great way for bettors to either salvage some money if they make a big bet that looks unlikely to hit or make some guaranteed money if they made a bet that appears likely to hit but they are losing confidence. With the Cash Out feature, bettors can monitor the status of bets they made, and based on whether they appear likely to hit or not, can click Cash Out in the My Bets tab. Cashing out is based on the status of your bet, and you can either recoup a smaller portion of the initial bet, or a smaller portion of potential winnings, depending on how likely it appears your bet will hit.

Bet365 Live Streaming📡

Bet365 provides a live streaming service so you can watch certain sporting events that you’ve bet on. You can’t watch every game, and only certain eligible customers can do this, but live streaming helps if you don’t have the game on TV. Bet365 primarily streams racing events, domestic soccer leagues, and Grand Slam tennis, which you can find by seeing a play button beside a game. It is the perfect way to follow along with a bet on the site and gives you access to a ton of sporting events.

Bet365’s Sports Coverage

Bet365 has all the expected sports leagues and plenty of unexpected ones. I’m personally a conventional gambler, meaning you’re not going to find me placing bets on sports I don’t follow, but Bet365 has so many options that fans of just about any sport will be happy. Bet365 is pretty much in line with other mainstream betting websites, in that if you’re a typical Canadian sports fan, chances are you’ll have everything you want available.

Here’s a quick rundown of some of the sports offered on Bet365.

Bet365 Hockey 🏒

No Canadian betting site would be complete without coverage of Canada’s game, and Bet365 does have extensive hockey coverage. From the NHL to the KHL, and featuring international hockey events like the Olympics and IIHF, there are a ton of hockey betting features. You can bet Puck line, Moneyline, Futures, and with some events, there are extensive player props, particularly with NHL games.

Bet365 Basketball🏀

Basketball is a sport that has seen its popularity in Canada skyrocket, and Bet365 does provide a lot of markets to help you scratch the basketball betting itch. They have NBA, College Ball, and a variety of other leagues like Euroleagues covered. They also have international Basketball event coverage. The most extensive coverage lies with the NBA, where there are a ton of great Props, as well as Moneyline, Spreads, Totals, and much more.

Bet365 American Football🏈

American Football draws the most eyeballs of any sport in North America, and has the most bets placed on it. Bet365 capitalizes on this by having tons of American Football coverage. With both the NFL and College Football, they have tons of markets and lines. There are Player Props, Game Props, Totals, Spreads, Moneyline, and much more. Their most extensive props come in NFL games, where there are lines for just about everything, particularly when it comes to big games like the Super Bowl.

Bet365 Baseball⚾

With the Blue Jays being a young, rising team, many Canadians are beginning to tune into baseball. Bet365 provides baseball coverage for bettors to make some bets on. They only cover the MLB, which is what most bettors would focus on anyway, and they provide a wide-variety of betting options. There are Futures, Spreads, Moneyline, Props, and Daily Game Props that offer fun betting varieties.

Bet365 Soccer⚽

While Soccer has yet to catch on in Canada the way it has in Europe, many Canadians still enjoy betting on the sport. Bet365 is a British operator, so you know Soccer is going to be something they key on. They provide Soccer streaming for Canadian residents, and have top-down coverage of just about every Soccer league someone could want to bet on, including quite obscure ones. They also have tons of props and other additional Soccer betting options.

Bet 365 MMA🥊

MMA betting has grown in popularity in recent years, and Bet365 does MMA betting section. The only league that they cover is UFC, but unless you’re a big MMA fan, that’s likely to be the only league you’d be betting on anyways. Their props are not very extensive for most fights, as you can only choose who will win or lose. However, with bigger fights, there are odds for when the fight will be won, and by what method.

Bet365 Horse Racing🏇

There’s an enjoyable simplicity to betting on horse racing, as unlike a lot of sports, it is as easy to follow and understand as it could possibly get. Bet365 has a massive variety of international horse racing options, covering races that are going on around the world live. They also have streaming options for horse racing so you can watch the races you placed bets on. You can set reminders for races, choose specific horses to follow, and bet on races from the U.S to New Zealand.

Bet365 sponsorship deals🏆

Bet365 sponsors 4 Premier league teams and 10 La Liga teams. They also sponsor plenty of horseracing grounds, and various festivals and TV events.

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Bet365 Betting Markets & Types of Bets Available

We’ve mentioned some of the various sports that Bet365 offers, now we can talk more about the different betting options Canadian bettors will find available to them. There are a wide variety of betting markets available on Bet365, so no matter what type of bet you enjoy making, you can find something that works for you.

Bet365 Betting Markets:

  • Moneyline
  • Point Spread
  • Player Props
  • Game Props
  • Futures

Bet365 Types of Bets Available

  • Parlays
  • Bet Builder

Bet365 mobile apps📱

I use an iPhone, so I downloaded the Bet365 app from the App Store. However, if you use an Android, there is a Bet365 app available on the Google Play store. Within a minute, I had the app on my phone and logged myself in. The app brings the same easy-to-navigate features that the website offers, providing a betting experience that is fun and simple. The mobile app has all the same features as the website, although if you download the sportsbook app, you’re only getting the sportsbook, so you won’t have access to casino games. The app does offer live betting, which in my opinion is the most important thing for a sports betting app to offer. This allows you to bet on the go from wherever you are. Placing a bet is easy on the app, you simply tap the odds you want to engage with, and input the amount you want to bet in the pop-up bet slip. Overall, the app is easy to use and fun and has all the core features I’d look for.

Bet365 Banking

So you’ve opened an account, now you want to fund it so you can get betting. With Bet365, the banking process is easy and fast, although it can be a little limited.

To deposit in Bet365, simply open an account, and you’ll be taken right to the deposit page. If you’ve already opened an account, then go to the banking tab and click deposit.

Once you’ve opened this setting, you have the option to choose which payment method you want to use. They have debit/credit options and a couple of others. The minimum deposit is $10. I used the debit card option, as that is my primary means of paying for things. The options are rather limited for deposits, and you can’t use things like cryptocurrency or other digital means of transferring funds.

With withdrawals, there is only one option for you to get your money back, and that is a bank wire transfer. You will need to submit documents confirming your identity to withdrawal, and then put in comprehensive banking details. These details will include your bank address, account number, and more.

This withdrawal will take a couple of days to reach your account, but it will eventually. I don’t mind bank wire transfers being the only option, but I understand people who rely on alternative methods can be a little disappointed.

Bet365 customer support

Bet365 has customer service that is decent, if unexceptional. They have a support email address that takes some time to reply. They don’t have a call service, which is an obstruction to those who want immediate contact with the company. Call helplines are probably the best way to get problems sorted, and not having that impedes the ability of the website to have top-notch customer service. However, they do have a 24/7 chat available. I joined this chat, and a representative was with me immediately to offer helpful advice. That was definitely the most impactful aspect of their customer support offerings.

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Bet365 How to

Here’s a breakdown of all the things you’re going to need to know to use Bet365 to its full potential.

🔎How to open an account on Bet365

Making an account is a simple process with Bet365, and shouldn’t take you more than 10-15 minutes even if you’ve never bet in your life. There is an only one-page form that you need to fill out, providing personal details to get your account up and running. Here’s a breakdown of the registration process.

  • Click here and the create account window will pop up
  • Fill in your personal details. These include your name, date of birth, country of residence, address, and how/if you want to receive notifications from Bet365.
  • Create your login code and password
  • Select your preferences, like timezone and odds display
  • Click Join Bet365, and then place your first deposit.
  • To deposit, select your method (I chose debit, but there are a few other options). Input your card details, and then choose how much you are depositing.
  • You should then be good to enjoy your betting.

🔎How to place a bet

Placing a bet on Bet365 is extremely easy to do, no matter whether you’re a beginner or an experienced gambler. Here’s a quick breakdown of how to do it:

  • Find the sport you want to bet on in the sports tab
  • Find the league and game you want to bet on once you’ve found the sport
  • Click the odds in the game that you intend to bet on, and a betting slip will pop up
  • Input the amount of money you intend to bet, and click place bet
  • You can then monitor your bets in the My Bets section.

🔎How to request a withdrawal

Now that you’ve placed a bet, maybe you’ve won and got some money in your account, so you’re going to want to make a withdrawal. This is a simple process that shouldn’t take more than 10-15 minutes if you have all the info you need and have verified your identity. Since the only option is a wire transfer, you’re going to need your bank information to make it work, so have that ready beforehand. Bet365 will make you verify your identity before you can withdraw, either via a government-issued ID or a passport.

To make the withdrawal, click on the Account tab, and then the Bank tab. Then, click the Withdraw tab at the bottom. The info you’re going to need for this includes Bank Name, Bank Address, Account Number, Account Type, Swift/BIC Code, and Bank Transit Code. Keep in mind, the minimum withdrawal is $50 so make sure you’ve got that amount before you attempt to withdraw.

Frequently asked questions about Bet365

If you’re looking for the answers to the many questions you might have about Bet365, here’s a breakdown of some of the Frequently Asked Questions about this site.

❔Does Bet365 have Live Betting?

Yes! Bet365 has a comprehensive live betting feature that allows you to bet on whatever is going on.

❔What is the Early Payout Feature?

Bet365’s early payout feature will give you the money from the game you bet on if the team you selected goes up by a certain amount in the course of the game, for example, 20 points in NBA games. The margin differs by sport, and not all sports offer this feature.

❔What is the Bet Building Feature?

The Bet Building feature allows you to put together large bets of up to 12 different things in the sports that offer this feature. It essentially allows you to build very comprehensive parlay-type bets in specific sports.

❔Does Bet365 have Live Streaming?

Bet365 does offer live streaming for certain events for eligible customers. Some of these events include domestic soccer leagues and Grand Slam tennis matches.

❔Are Bonuses Always Straightforward?

Bonuses are NOT always straightforward. It is very important if you are going to engage with a bonus to look at the terms and conditions first. The terms and conditions often very much mitigate the value of the promotion, so check these to see the truth of what the bonus is offering.

Cameron is a 2020 graduate from the University of Southern California’s Journalism program. He is an avid sports fan and bettor, whose favourite teams include the Toronto Raptors, and the Chicago Bears. Cameron has been writing about and following sports since the age of 10, when he first fell in love with the NFL and NBA.

Bet365 Info Card

Bet365 is a betting website and app that launched in the U.K in 2000.

In Canada, the sports covered include Hockey, Basketball, Baseball, Football, MMA, and much more. With tons of different markets for every sport, including futures and props, bettors have limitless options on Bet365.

Bet365 Payment Options

Payment options include credit/debit: Mastercard, Visa, Maestro, and Electron; Instadebit, iDebit, Paysafecards, and Wire Transfers.

Bet365 Customer Support

Bet365 offers great customer support, with 24/7 live chat, and a responsive email team. Although their phone service is not currently working, their customer service quality is still high.