How to Delete Your bet365 Account in Canada

bet365 does not offer the option to permanently delete your account, but you can close it for a set period or indefinitely. Choosing “Indefinitely” is the closest option if you want to leave bet365 long term, although the account can still be reopened later. The closure process only takes a few minutes and can be completed through your account settings. Below, we'll walk you through each step and explain your options if you want a temporary break or an extended absence.

Before closing your bet365 account, check any active bets. Log in, select “My Bets”, then choose “Open” to review them. If Cash Out is available, you can use it to settle an eligible bet early. Otherwise, you can wait for the wager to settle normally before submitting your closure request. Any remaining balance will still be available after an online account closure, as bet365 allows you to log in and withdraw funds from a closed account.

Step 1: Log in

Start by logging in to your bet365 account. You can use bet365 on desktop or open the mobile app and enter your usual login details. bet365 uses province-specific Canadian sites, so make sure you are using the version registered to your account.

Step 2: Open the Account menu

Once you are logged in, select the “Account Menu” icon in the top-right corner of the screen. This is in the same spot, whether you’re on desktop or mobile, so it’s easily accessible.

Step 3: Navigate to Gaming Controls

From the Account Menu, select “Gaming Controls.”

Step 4: Select Account Closure

Choose “Account Closure.” bet365 will ask you to select your closure period and the main reason you are closing the account before moving forward.

Step 5: Choose your closure period

bet365 currently offers “One Week,” “One Month,” “3 Months,” “6 Months,” “12 Months,” and “Indefinitely.” You can also enter a specific date if the listed periods do not work for you. Accounts closed for a fixed period automatically reopen once that period ends.

Choosing “Indefinitely” does not permanently close the account. bet365 currently allows it to be reopened online through “Reopen Account” or “My Account > Account Reopening.” This is different from self-exclusion, which cannot be reversed during the chosen exclusion period. See the Responsible Gambling section below if you need a harder-to-reverse option.

Step 6: Confirm

After choosing your closure period and reason, select “Continue” to finalize the online account closure. You will then receive a confirmation email from bet365. Check your spam folder if you don’t see it in your regular inbox.

bet365 gives you several account closure periods, depending on how long you want to step away. Fixed-term closures end automatically when the selected period expires. You can also choose a specific reopening date. “Indefinitely“ works differently because the account does not automatically reopen, but you can still request to reopen it later.

bet365 also lets you enter a specific reopening date if none of the standard closure periods suit your needs. An account closed “Indefinitely” is not permanently closed. You can reopen it online, including through “My Account > Account Reopening,” or contact bet365 for help.

If you want an option that cannot be reversed during the selected period, self-exclusion is different from a standard account closure. An account cannot be reopened for any reason while a self-exclusion is active.

bet365 provides other ways to close your account, outlined below.

Deposit Limits

Go to Account Menu › Gaming Controls › Deposit Limits › Change to set limits for 24-hour, seven-day, or 30-day periods. Lower limits take effect immediately, while increases require a 24-hour cooling-off period and confirmation.

Self-Exclusion

If you feel your betting has become a problem or if you just want to take a long-term break, bet365 has a self-exclusion program that prevents you gambling with bet365 for a specified period of 6 months, 1 year, 2 years, 5 years, or permanently. During self exclusion, all unsettled bets will be cancelled, and you will not be able to login or use your bet365 account.

The provinces also offer self exclusion for all legal sportsbooks. In Ontario, “BetGuard” lets you opt out of all regulated online gambling sites at once for six months, one year, five years, or a custom term. ConnexOntario provides free 24/7 gambling support and treatment referrals but does not administer self-exclusion. Other provinces have their own programs.

bet365 offers several tools to help you manage your gambling, including “My Activity,” “Deposit Limits,” “Reality Checks,” “Time-Out,” and “Self-Exclusion.” Account closure is separate from self-exclusion. Even an account closed “Indefinitely” can be reopened later, while an active self-exclusion cannot be reversed before the selected period ends. If gambling becomes difficult to control, provincial support services can also provide confidential help and connect you with treatment resources.

Canada has several alternatives if you decide to try a different platform than bet365. The sportsbooks shown below are fully licensed to operate in Canada. They offer a range of betting options, features, and promotions. You can compare more Canadian sportsbooks to find an operator that better fits what you are looking for.